When you walk into the hospital to see a doctor, you are required to visit the front desk which is open Monday-Friday 8am-5pm. The Medical Center customer service officer will attend to you outside these hours. You are also required to provide your details (name and date of birth) in order for your folder to be retrieved. If you are visiting us for the first time, you will be required to complete a registration form so that a folder and a Medical Record Number (MRN) can be assigned to you. Please note we do not provide appointment times to see a General Practitioner.
You can then proceed to the Medical Center where a nurse will call you to be triaged i.e. take your vitals (temperature, weight, pressure etc.). The findings are noted in your folder and placed in the slot in line to be called by a GP. If you have a preference for a GP you may find yourself waiting longer than usual. He/She will only attend to you after those in line before you have been served.
If admission is required, the GP will organise the imaging diagnosis and laboratory tests you may require to confirm the need to be admitted. The GP will then make arrangements with the appropriate specialist who will care for you once you are in the ward.
Please note that all services bills are to be paid in full after consultations. Should there be a need for further examinations, treatments, or any other diagnostic services rendered to you then upfront payment will be required.