Inpatient Information


For planned surgeries, the booking for your hospital stay will be made through the Customer Service Officer from the Specialist Clinic.

General Admission

Below is everything you need to know for General Admissions to Oceania Hospitals Pte Ltd.

Admission Confirmation

If you are required to come into the hospital for scheduled day surgery, we will contact you one business day prior to your scheduled admission to confirm timing and other related details. During this call we will also confirm your fasting details including the time of admission. Unplanned medical admissions are usually arranged via a direct referral from your Doctor.

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time designated by the Admissions Officer or your Doctor. On arrival, please register at our Medical Centre so we can confirm your personal details, you can sign the hospital paperwork and admission forms and pay any out-of-pocket expenses. The hospital does not accept responsibility for security of your personal possessions, including jewelry, mobile phones, watches, money, etc. You can leave these with your relative accompanying you.

What do I bring to the hospital?

Please bring the following items with you to the hospital, where applicable:

  • Any letters from your external Doctor
  • Relevant X-rays
  • All medications you are currently taking (in original packaging)
  • Sleep wear, dressing gown, slippers or comfortable shoes
  • Personal toiletries (toothbrush, toothpaste)

Please do not bring the following items:

  • Electronic Gadgets
  • Beddings – Pillows/Blankets
  • Towels
  • Jewelry
  • Large sums of money
  • Other valuables

Café Facility 

A café lounge is located in the main foyer of the hospital to cater for light meals, snacks and beverages for visitors and the public. Both sit down meals and takeaway foods are available. The café is open daily from Mondays to Sundays opening at 8.00am to 8.00pm.

Children

Children are welcome at Oceania Hospitals but must be supervised by an adult at all times. In consideration of all patients and visitors, please be mindful of noise levels when visiting.

Discharge

Please check with your nurse before leaving the Ward to collect any X-rays or medication, and to confirm if you require any follow up appointments.

All patients are required to wait in the rooms until formally discharged by the Wards Revenue Officer.

A comfortable seating area is provided in the hospital foyer while you wait for your transport to take you home.

Getting Home

It's particularly important that you arrange how you'll get home from hospital as it may or may not be appropriate for you to drive yourself home. Please discuss this with the hospital staff and your Doctor prior to discharge.

Parking 

Free parking is available on site.

Patient Feedback

At Oceania Hospitals, we value your feedback, whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:

  • Speak with your Nurse
  • Ask to speak with the Nurse Supervisor Complete our post-discharge Patient Experience Survey (this will be given to you by your discharge nurse)

In-patient Pharmacy

We have an in-patient pharmacy on site for the convenience of our patients.

Visiting Hours

All visitors are asked to observe the hospital's visiting hours and respect the privacy of our patients. Visitors are requested to observe the patient rest period and Doctors Daily Ward Rounds. Visitors may be required to follow certain procedures, depending on the condition of the patient. The nursing staff will provide specific instructions for visiting these patients.

Visiting Hours are daily during the following hours:

General Wards

Morning: 6:30am to 7:00am

Afternoon: 1.00pm to 2.00pm

Evening: 6.00pm to 8.00pm

HDU / CICU

Afternoon: 1.00pm to 2.00pm  (1 Hour Only)

Evening: 6.00pm to 7.00pm (1 Hour Only)

Your Meals

Whilst in our care, we aim to provide patients with the best nutritive and therapeutic diets for your recovery and wellbeing. We have a full time Dietitian assisted by experienced chefs to provide patients with the best hospital meal service.

Daily meal orders for each patient are taken by the Supervisor Chef and are modified by the Dietitian/Nutritionist to suit individual patient medical needs; hence, with superior culinary knowledge, our Food & Beverage Department chefs are able to prepare and serve a diverse range of nutritionally creative and intricate meals accordingly.

A menu is provided each day, allowing you to select meals according to your tastes and dietary requirements. Your meals will include Breakfast, Morning Tea, Lunch, Afternoon Snack and Dinner. We also have a range of special diets available to meet your needs, and for those wishing to observe religious, cultural or personal principles. Please note that outside food is prohibited.




Your Room 

On Admission Day, your hospital room would have been booked a day before by the Customer Service Officer. Your Admission Guide Booklet will be given to you upon admission, detailing our room types and charges. The accommodation rates at Oceania Hospitals are determined by the type of room that a patient requests and by the classification of the patient into one of 6 clinical groups. All Room charges includes Nursing Care, Food & Beverage and Housekeeping.

Housekeeping

Our staff take pride in delivering a high standard of patient care service, through quality maintenance and hygienic cleaning of hospital wards and general areas. At Oceania Hospitals each room is cleaned daily and freshly prepared and stocked.