Posted 1 week ago

Committed to providing quality private healthcare and diagnostics for the country and the region through clinical excellence and superior services.
We are seeking a service-oriented, engaging, experienced Customer Service Officer to join our frontline team. The incumbent must be personable, highly attentive, with a can-do attitude. able to work quickly in fast-paced environments. The role involves working with clients of diverse backgrounds in the provision of health care services. The ideal candidate will enjoy a service-oriented role and work efficiently with a dynamic team.

VAC. 59/2025 CUSTOMER SERVICE OFFICER

Reporting to the Manager Customer Service, your primary responsibilities are to:

  • Provide an initial point of contact for external and internal queries relating to the hospital’s services.
  • Reception / Front-Office Management
  • Provision of adequate and timely information in response to inquiries,
  • Attending to concerns and requests about hospital products and services.
  • Addressing and handling customer complaints
  • Operate the Switch Board and direct calls to relevant departments
  • Critically think and analyse situations to assist patient.

The successful applicant preferably should have the following:

  • Diploma in either Hospitality Management, Business Management or Office Administration
  • Minimum 3 years of experience in the related field of work
  • Must be an active listener to be able to provide relevant and helpful information.
  • Must be adaptable and attentive to a wide range of customer needs.
  • Must possess good telephone etiquette, and excellent Customer Orientation Skills
  • Capable of working collaboratively with colleagues
  • Excellent oral and written communication skills
  • Proficient in Microsoft Office Suite
  • Must be flexible to work in a 24-hour hospital environment

An attractive remuneration package will be negotiated with the successful candidate commensurate with qualifications and experience.

To apply, submit an application letter, a current (detailed) CV, two (2) referees’ contact details, attach copy of academic qualifications and email at recruitment@ohpl.com.fj.

Applications should be received before COB Sunday 10th August 2025. Please note only shortlisted candidates will be contacted for an interview.

Oceania Hospitals is an equal opportunity employer.

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