Posted 5 days ago

Committed to providing quality private healthcare and diagnostics for the country and the region through clinical excellence and superior services.

We are seeking a service-oriented, engaging, experienced Patient Experience Officer to join our customer service team. The incumbent must be personable, highly attentive, with a can-do attitude. able to work quickly in fast-paced environments. The role involves working with clients of diverse backgrounds in the provision of health care services. The ideal candidate will enjoy a service-oriented role and work efficiently with a dynamic team.

VAC. 46/2026 PATIENT EXPERIENCE OFFICER

Reporting to the Manager Patient Registration & OPD Billing, your primary responsibilities are to:

  • Provide an initial point of contact for external and internal queries relating to the hospital’s services
  • Reception / Front-Office Management
  • Provision of adequate and timely information in response to inquiries
  • Attending to concerns and requests about hospital products and services
  • Addressing and handling of basic customer complaints
  • Liaise with clinical and administrative teams to ensure a smooth patient experience
  • Critically think and analyse situations to assist patient

The successful applicant preferably should have the following:

  • Diploma or Degree in either Hospitality Management, Business Management or Office Administration
  • Must be an active listener to be able to provide relevant and helpful information
  • Must be adaptable and attentive to a wide range of customer needs
  • Must possess good telephone etiquette, and excellent Customer Orientation Skills
  • Capable of working collaboratively with colleagues
  • Excellent oral and written communication skills
  • Proficient in Microsoft Office Suite
  • Must be flexible to work in a 24-hour hospital environment

An attractive remuneration package will be negotiated with the successful candidate commensurate with qualifications and experience.

To apply, submit an application letter, a current (detailed) CV, two (2) referees’ contact details, attach copy of academic qualifications and email at recruitment@ohpl.com.fj.

Applications should be received before COB Monday 2nd November 2026. Please note only shortlisted candidates will be contacted for an interview.

Oceania Hospitals is an equal opportunity employer.

Apply For This Job

A valid email address is required.
A valid phone number is required.